SP Xtra: Editor's Blog

Hi, my name's Sammy and I'm the Editor of Simply Prizes magazine. Every week I'll be bringing you an update or two about any interesting competitions I find or any comping news. Plus I'll bring you any competitions or offers I find.

Happy Valentine’s Day!

 

Or possibly not….what to do when comping goes wrong! I love this hobby and am not one to usually even mention this – but sometimes, prizes don’t arrive and compers need to know what to do. And I’ve had a few of you contact me recently to ask advice about this exact thing. It’s such a wonderful feeling when you get that winning email, phone call or social media notification and you know the drill….you’ve won and you’re waiting for your prize to turn up…and waiting… and waiting…

 

Most promoters will attempt to deliver your prize within 30 days of winning or of you claiming your prize, whichever is later and some will notify you of how long to allow for receipt. A lot of magazine wins often take longer than this and when I’ve won with them in the past I’ve been told to allow up to 6 weeks. Others are exceptionally good and it’s with you before you know it!

 

However, if your prize doesn’t arrive then I would suggest firstly contacting the company by email and just politely asking when you should be receiving your win. If this brings you no joy then try calling – most companies display a contact number on their web page. If you were notified of the win via a third party (a magazine or similar) then it may just be crossed wires and lack of communication. I would give them a small amount of time to respond and then if you are still having issues maybe a little nudge on their social media page might do the trick – no company wants negativity on a public platform. If this still doesn’t give you a positive result then send another brief email outlining that if you do not receive a satisfactory outcome within 7 days you will contact the ASA* (contact details below).

 

On receipt of your prize if it isn’t what was stated then what do you do? It’s handy if you have a link to the competition or you could google it to get the info. Then I would suggest contacting the promoter with the details asking why you haven’t received what was originally advertised. Often it could just be human error and they will apologise and rectify it. Most are more than happy to help. If however, you are unlucky then I would put something formal into writing and allow a short time for them to reply to your complaint; if you still get no joy then contact the ASA*.

 

Complaints about promotions should be forwarded to the Advertising Standards Agency (ASA). And all promotions are regulated by the Committee of Advertising Practise (CAP code) in the United Kingdom.

 

The websites you should keep a note of are; the ASA* at www.asa.org.uk and CAP www.cap.org.uk. You can complain directly to the ASA here , be sure to have as much information on your complaint as you can before you submit it.

 

I enter competitions on a really regular basis and only occasionally have I encountered any problems. I’m still massively ‘in love’ with my hobby!

 

Sammy x

Ho Ho Ho! Grab yourself a festive spa break with SP Xtra!
With the kids now back to school I'm on a countdown to my winning holiday in Sri Lanka. My tickets arrived at the weekend, so it all feels real now! I've got so much to organise as not only do I need to make sure the hubby and I are sorted, but I need to make lists for the babysitters and jot down the kid's schedules (as they have far busier socials lives than us!). I think by the time I arrive at the resort I'll be ready to chill for the whole week!
 
Now talking of chilling, I think you should head on over to Simply Prizes where you will find some lovely competitions; settle yourself down with a cuppa and get comping. Most take a few seconds to enter and there are hundreds of competitions currently listed featuring tickets for days out, short breaks, holidays, toys, things for the home and garden plus lots more!
 
And I've also found a corker of a comp for you too; how do you fancy a Christmas spa break to Bath? It includes a stay at The Queensberry boutique hotel in a deluxe room, including breakfast, tickets to the real outdoor ice rink Bath on Ice, two Twilight Spa Packages at Thermae Bath Spa, Britain's only natural thermal day spa, a hamper of Bath Christmas Market goodies and to top it off a free pass to many of Bath's top attractions and museums. A nice chance to relax before the onset of the festive madness. Simply enter your details here before 17th November to get your name in the draw.
 
I was hoping to be a bit more organised for Christmas before I jetted off to the sun but then I realised that Black Friday was going to fall while I was away - so I plan on shopping via Wi-Fi with a cocktail in one hand and my iPad in the other! However, I do realise that sometimes the deals can be hyped up so it's best to compare price, especially as a lot of promoters will release their deals before the day itself. But for your reference this year Black Friday is 24th November and Cyber Monday is 27th November. Last year a lot of retailers ran their deals for the entire weekend so if there is a shop or item you're hoping to get discounts in/on then just keep an eye on their website for sale news soon!
 
Also, pop on over to our Facebook page where you will find a selection of competitions; it's also a wonderful comping community where you can chat to other compers and share your own comping news and advice.
 
Plus don't forget that tomorrow The Postcard Store are putting their prices up, so if you want to grab a pack of your favourites and beat the price increase, click here to visit their online shop now. 

 

Good luck and happy comping!

 

Sammy x